Market Research Results:
Economy Impact on Customer Success

The Impact of Economic Downturn on Customer Success

The Impact of economic downturn on Customer Success

CSM Practice observed the changes in customer success practice of hundreds of software organization in economic downturn times, leveraging a weekly survey which included customer success manager from all over the world.

Download the survey results and take advantage of this valuable data, which you can leverage in a useful and actionable way for your team. Our goal was to take stock of how customer success teams are impacted by the economic crisis