Maximize Customer Lifetime Value! Join our Mastermind Program Now! ⇢
✖
High-performing Customer Success teams have figured ways to set themselves apart from the rest. These super teams cultivate a combination of winning habits and strategies to consistently deliver high results.
According to Andreas Knoefel, inventor of the Customer Success Performance Index (CSPI), high-performing Customer Success teams achieve 28% higher net retention rate (NRR) than those trailing behind. How do they accomplish this? What do champion teams do differently from those who are trailing behind?
The 2021 Customer Success Performance Index (CSPI) research found that high-performing Customer Success teams show the following 10 traits:
Whenever you’re ready… here are 3 ways CSM Practice can help you build, optimize, or scale your Customer Success practice:
1.) Subscribe to our CSM Practice newsletter: Subscribe to our CSMP newsletter and join a community of executives and business professionals dedicated to elevating their customer success game. – Click Here
2.) Join The Customer Method™️: It’s our business strategy mastermind program where smart small business owners and startup executives learn proven strategies to increase customer lifetime revenues by improving product adoption, enhancing the value proposition, and scaling their customer-facing operations. Apply today to join!
3.) Work with our Team in Private: If your business is struggling to keep your customers and increase their lifetime value over time, and you would like to quickly turn things around. Apply to work with our team in private, simply submit this short form and let us know your key challenges in working with clients, and what you’d like us to work on together, and we’ll send you more details
