The Customer Method® Academy

The fastest way to turn your Head of Customer Success into a world-class executive.

Build a World-Class Customer Success Organization

Your Head of CS Does NOT Need Years of Experience. They Need our World-class Customer Success System!
Not Sure If You’re Ready? Let’s Talk → Before Another Quarter Slips By.

Why Founders Choose Us

Hiring a seasoned CS exec is expensive - and often a cultural miss. So you bet on someone with heart. Vision. Grit.

Now it’s time to give them the system to match!

What is The Customer Method® Academy

The Customer Method® Academy is built for bold founders who’ve just placed - or are about to place - the Head of Customer Success seat.

Whether you’ve promoted an internal team member or hired someone with zero CS experience, this program gives them the exact systems, playbooks, and coaching they need to build a high-performing CS function from scratch.

With a sharp focus on retention strategy, onboarding design, customer engagement, and CS org development, the Academy helps your new CS leader hit the ground running, fast.

No guesswork. No expensive re-dos.

Just a clear path to scalable CS success—and a confident leader your team and board will rally behind.

WHAT OUR CLIENTS SAY

Trusted by 100+ Startup Founders

What’s Inside the Academy

Everything your new Head of CS needs. Nothing they don’t.

When you sign your new head of customer success to work with us, you unlock five powerful pillars designed to turn your rising star into a high-performing Head of Customer Success:

01

Game Plan Session
A private, high-impact session with Irit Eizips designed to create immediate clarity and momentum. Together, you’ll map out your top priorities, define your goals, and build a focused sprint plan for the quarter—so your Head of CS always knows what to do next, and why it matters.

02

Templates That Drive Results
No more blank screens or “where do I start?” spirals. Your Head of CS gets slide decks, retention emails, AI prompts, and proven workflows—ready to customize and ship. Fast.

03

Customer Success Playbooks
Plug-and-play assets to fast-track onboarding, renewals, account planning, and customer engagement.

04

Open Office Hours
Join us for live, private one-hour sessions held twice a week, open to all Academy members on a first-come, first-served basis. It’s your chance to dive into challenges, get real-time advice, and move forward with clarity and confidence.

05

Private Community
Tap into the peer power of other Heads of CS who are right where you are—new to the role, building fast, and navigating the same challenges. This intimate, curated space is where real conversations happen. Everyone’s using the same strategies, the same playbooks, and moving with purpose—so your Head of CS never feels alone.

Give your new Head of CS the clarity, tools, and support to lead with confidence.
Let’s build something that lasts.