Maximize Customer Lifetime Value! Join our Mastermind Program Now! ⇢

The Only Newsletter You Need to Master Customer Success By the numbers.

Every Wednesday, I share one unique template, framework or benchmark data – you won’t find anywhere else.

Join over 10,000+ entrepreneurs and business executives, and get instant access to the Customer Success KPI Cheat Sheet featuring the list of KPIs I’ve used to help hundreds of companies drive customer retention and revenue growth.

Kimberly Haskins

Kimberly Haskins
Chief Financial Officer

"We highly recommend CSM Practice for anyone seeking expert advice on their business. The investment is well worth it, and we are grateful for the expertise and insight that Irit provided to our team.”

Bodin Pollard

Bodin Pollard
Customer Experience and Support Manager

“Irit is an established industry expert who cuts to the chase to quickly identify the opportunities to make an impact. You can spend (waste) time trying to figure it out, or you can just talk to Irit and get the direction you need. It's really that easy”.

Jason Chise

Jason Chise
Founder & CEO

“Irit and her team has been a game changer for my SAAS business. I saw immediate impact on Churn/Retention. She is a true pioneer in helping Founders with a true Customer success mindset.”