Research Results:
How the Best-in-Class Customer Success Team achieve 28% higher NRR

Research Results: How the Best-in-Class Customer Success Team achieve 28% higher NRR

Andreas Knoefel, Chief Customer Officer at Eloquent Cloud and inventor of the Customer Success Performance Index (CSPI) led this research that reveals key findings which offer an in-depth review of what separates high-performing Customer Success teams from those who trail behind.

To see the full results, download Andrea's slides now!


To learn more, click here to watch our interview with Andreas.

 

 

Need help in optimizing your Customer Success strategy? Reach out to CSM Practice now!