Upsell and Cross-sell Programs
In a Customer Success Executives Roundtable session, CSM Practice invited Gina Hayes, the Director for the Strategic Client Services Management and Customer Success at Intermedia, to share how they fully set up their Trusted Advisor Program. You can download Gina's presentation slides here.
If you want to generate new sales opportunities through upselling and cross-selling, Watch this video as Gina shares their best practices in a roundtable session with Customer Success Executives.
Need help in optimizing your Customer Success strategy? Reach out to CSM Practice now!