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Featured Success Story

With the help of CSM Practice, Wind River gained a fresh perspective on Customer Success and established a roadmap for developing a scalable practice for its new cloud offering.
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Establishing a Framework for a Scalable Customer Success Practice

wind river

Wind River® is a global leader in delivering software for intelligent connected systems. Wind River® is accelerating digital transformation of critical infrastructure by delivering the technology and expertise that enable the deployment of safe, secure, and reliable IoT systems.

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Featured Success Story

Our clients trust us to help them grow revenues from their existing install base by implementing best in class customer success strategies. See how our clients have realized their goals partnering with CSM Practice.

Building a world-class customer success organization
Establishing a Framework for a Scalable Customer Success Practice
Veriforce

Veriforce is now confidently implementing an end-to-end customer success framework by rolling out milestone-paced recommended deliverables as defined by CSM Practice.

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Strengthening Customer-Centric
Strengthening Customer-Centric Approach Through Customer Journey Mapping
vitalsource logo

CSM Practice worked with VitalSource’s Customer Success teams on building out the customer journey maps. The framework included detailing the resources, activities, and technology needs for each of the customer lifecycle phases.

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Exceeding goals with scalable customer success
Exceeding goals with scalable customer success
Delphix

CSM Practice optimized Delphix’s QBR and renewal forecast processes. Together, they designed and implemented a strategy that improved transparency and cross functional collaboration.

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Scaling customer success to double revenue
Scaling customer success to double revenue
NewRelic logo

CSM Practice assessed and redesigned New Relic’s customer success Success Plan processes, templates, systems and cross-functional collaboration model. In working with CSM Practice, New Relic gained valuable insights into becoming a world-class customer success organization.

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Breaking Silos and Demonstrating Value
INTERMEDIA

Intermedia is a cloud communications company with over 125,000 business customers, serving 1.4 million users

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THUMBNAIL SMARTMOVING
Building a Customer Success Organization from the Ground Up
SmartMoving

SmartMoving is a single software platform designed to help moving companies of all sizes maximize their entire business.

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Improving Adoption and Strengthening Relationship with Customers
Improving Adoption and Strengthening Relationship with Customers
HERE

HERE continues to grow as a location data and technology platform company, diversifying its portfolio in various industries, it has become important for the organization to operate as a true SaaS company.

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A Complete Customer Success Transformation Mapping
Establishing a Framework for a Scalable Customer Success Practice
vertex csm practice logo

Vertex is a global pioneer in tax automation. Vertex has been in business for over 40 years and supports more than 130 countries. Over 50% of Fortune 500 Companies trust Vertex with their Tax automation needs. 

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