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SOLUTIONS
Gain in-depth insights to why some customers churn and some renew to improve your retention rate. Optimize your renewal management process to increase your net retention, define a clear escalation path, improve transparency, and cross-functional collaboration. CSM Practice service offerings will help you gain better visibility to customer churn reasons, design proactive churn risk playbooks, and highlight areas where technology can be used to scale your renewal process.
Keeping track of your customers’ renewal habits will help you create accurate business forecasts and make well-informed decisions when it comes to prioritizing your team’s efforts and allocating business resources.
Low renewal rates are easier to fix when they are detected early. If you don’t monitor your renewal rates closely, you’ll realize the problem after the irreversible damage has been done.
Your renewal rates are the way they are for a reason. Getting to the bottom of what makes your customers choose not to renew their subscription will help you improve your solution with facts, not intuition.
Renewals and upsells automation require accurate data to work properly. By leveraging your customer data and getting actionable insights, you can increase cross-sell and upsell transactions in a more efficient and proactive manner.
HIGHER PROFIT
For businesses that prioritize customer experience
BUSINESS PROFIT
For every 5% increase in
customer retention
MORE EXPENSIVE
To acquire new clients than
retain existing one
