Optimizing Product Roadmap Lifecycle with Customer Success

Alex Farmer is the VP of Customer Success at Cognite and Founder of Customer Success Excellence – The Customer Success Awards. Recently, he developed a framework that provided a roadmap for businesses to achieve Customer Focused products. He took a customer-centric approach and came up with a customer-centric roadmap that aligned customer success to the products. To learn more, watch this video to find answers to all the questions related to customer centricity in a product life cycle.