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Customer Success leaders need to step up and make sure that their existing Customer Success strategies meet the overflow of customer requests for cash flow relief, QBR meeting cancellations, as well as layoffs on both ends.
We’ve surveyed Customer Success organizations and executive roundtables on a weekly basis, to better understand current trends, challenges, and most importantly—initiatives and strategies that favorably impacted Customer Success managers’ ability to stay relevant and effective.
Leveraging our experience working with Customer Success teams as well as our survey and research results, we developed an infographic to offer a number of practical and easy ways you can augment your Customer Success strategy:
Whenever you’re ready… here are 3 ways I can help you build, optimize, or scale your Customer Success practice:
