IMPACT OF CUSTOMER SUCCESS ON PRODUCT ROADMAP
Are you in the process of creating product roadmaps? Do you want to have a structured and systematic flow throughout your product development process?
Emily Garza AVP of Customer Success at Fastly shares her experience on how her team approached their product roadmap by getting insights from customers’ perspectives, conducting internal research, and developing a strategic framework. Get more details on how they added value to their product roadmap by downloading these slides!
Watch this video to learn how a product roadmap can be influenced by Customer Success.
Need help in optimizing your Customer Success strategy? Reach out to CSM Practice now!