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Infographic: 2022 Global Customer Success Manager Salary Trends

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CSM Practice recently conducted a global market research to assess the correlations between compensation plans and net retention rate.

In this infographic, we share our insights from this global research, including global trends in CSM compensation plans, alongside salary structures that have a positive correlation with superior NRR (Net Retention Rate).

Download the infographic to get answers to common questions like:

  • Which factors are used to calculate the variable payout?
  • What portion of CSMs receives incentives based on upsell revenues?
  • Do companies typically place any limitations on the incentives offered to CSMs for upselling services vs. software?

Click here to download your copy of the ‘2022 Customer Success Salary Global Market Trends’ infographic. Please share it with your friends and colleagues.

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Whenever you’re ready… here are 3 ways I can help you build, optimize, or scale your Customer Success practice:

  1. Grab a free copy of our Customer Success templates and infographics: We’ve created a resource library for you to gain easy access to best practices and benchmark data. – Click Here
  2. Subscribe to our CSM Practice newsletter: Subscribe to our CSMP newsletter and join a community of executives and business professionals dedicated to elevating their customer success game. – Click Here 
  3. Work with our team privately: If you are an executive working for a tech company, and you would like to work with our team to take your go-to-market growth strategy from ordinary to extraordinary using customer success methodologies … Just submit the ‘Contact Us’ form … let us know what are the key challenges you have working with clients, what you’d like us to work on together, and we’ll send you more details. – Click Here

Additional Resources

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Customer Success vs. Customer Experience

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Top 5 Tips for SDK Customer Success

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Customer Success Manager Top skills infographic

The 10 Skills of Highly Effective CSMs

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