Being a Customer Success Manager (CSM) is a non-stop learning process that requires hands-on management at every stage. At its most basic, customer success seems simple; however, in practice, it is complex and challenging as […]
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Being a Customer Success Manager (CSM) is a non-stop learning process that requires hands-on management at every stage. At its most basic, customer success seems simple; however, in practice, it is complex and challenging as […]
Knowing your customers better than anyone else is the key to identifying moments that matter with your customers and delivering a WOW customer experience that keeps your customers coming back. In this Chat & Learn […]
How do you build a mature customer success organization? What are the steps to achieve world-class Customer Success with End-to-End Strategy Design? How can you define the current situation of the company, uncover core challenges […]
Organizations are made up of various divisions and industries that work hand in hand to accomplish one objective. Different beats of the heart still maintain a harmonious rhythm. No organization succeeds in having departments work […]
Introduction New leaders are vulnerable in their first few months in whatever discipline, including customer success. With the absence of a 90-day plan, the rest of their time in that position may be an uphill […]
Video Title: Importance of Customer Success Strategy investments Interview Date: July 18, 2020 Host: Irit Eizips, Chief Customer Officer & CEO | CSM Practice Guest: Nick Mehta, Chief Executive Officer | Gainsight In this episode, Irit […]
Maranda Dziekonski, Vice President Customer Success and People’s Operations at Swiftly, shared her insights into CSM’s career paths and ways to further develop the skills needed for a customer success manager career path. According to […]
The customer journey mapping helps improve the customer success team’s morale, reduce employee turnover, reduce fire fighting reactive mode, resolve business process issues, and improve customer data challenges. The customer journey maps allow customer success […]
The Internet offers endless resources for research, news, reference, and books about Customer Success. This makes useful tips for CSMs and prospective CS practitioners available right at your fingertips. Just search, type, and click, like […]
The job market is wide, with an ocean of opportunities where jobseekers can start building their career paths. Every day, there are different types of customer success jobs being created and posted across different platforms. […]
What is the average Customer Success Manager Salary? More and more SaaS businesses are realizing the value of having a customer success team to ensure the continued success of their customers. Successful customers are more […]
About 8 weeks ago (or maybe more depending on your location) the world changed. The spread of COVID-19 has had a massive impact on many aspects of our lives, customer success is no different. Customer […]