With the value of the software-as-a-service (SaaS) market estimated to hit $225 billion in the US by 2025, the industry offers lucrative opportunities for tech entrepreneurs. However, launching a SaaS company can be risky. Recent […]
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With the value of the software-as-a-service (SaaS) market estimated to hit $225 billion in the US by 2025, the industry offers lucrative opportunities for tech entrepreneurs. However, launching a SaaS company can be risky. Recent […]
How to get your Executive Sponsors to attend your QBRs? Executive Sponsors Engagement Disha Gosalia, VP of Customer Success at Freshworks shares best practices to ensure executive attendance in quarterly business reviews. Disha touches on […]
Customer Relationship Matrix In our industry today, customer relationship is one of the KPIs that need emphasis on. We have focused so much on products and services that we do not focus much on customer […]
Who Should Own the Renewals and Upsells? Sales or Customer Success? RENEWAL OWNERSHIP GUIDELINE Download his methodology and watch the video to help you develop a thoughtful alignment between sales and customer success regarding the […]
All Resources> GUIDE Technology Stack for Customer Success Share: CSM Practice has prepared a Customer Success Tech stack to empower your Customer Success teams. We’ve grouped these useful tools into these categories: Community/ Education Customer […]
A profitable Customer Success framework is built on the various stages that a customer goes through in his/her relationship with your business. On the other hand, Customer Experience, which is an important component of Customer […]
“A team is only as strong as its weakest link”. This saying applies to your Customer Success Technology stack more than anything else. The tools in your stack must work together to provide an exceptional […]
New customer sign-ups are essential for the health and vitality of your subscription business… but getting customers to stay can make the difference between your company’s success and failure. Why? Increasing customer retention saves money […]
How valuable is Customer Success’s input in creating a solid product roadmap?! In the past, companies relied solely on the product management team to build and drive roadmaps. The product team was in charge of […]
How do you know if your customer success team’s initiatives are truly working and which of them are not? Identifying appropriate metrics and key performance indicators (KPIs) from the get-go will help your high-touch customer […]
In a rapidly evolving yet tight-staffed SaaS startup, Customer Success is often overlooked as a growth driver. Most SaaS startups focus on customer attraction and acquisition, forgetting that taking care of existing customers and ensuring […]
Should you charge for Customer Success?! In reality, startup companies are often puzzled about the most effective approach to charging for customer success without increasing the churn risk. In this blog, we will share a […]