All Infographics The Ultimate Merger and Acquisition Playbook for Customer Success [Infographic] × Share this Infographic On Your Site: Copy Code Embed code copied to clipboard! Overall, the key to managing the customer success journey […]
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All Infographics The Ultimate Merger and Acquisition Playbook for Customer Success [Infographic] × Share this Infographic On Your Site: Copy Code Embed code copied to clipboard! Overall, the key to managing the customer success journey […]
Running a successful business is no easy feat. But while you might assume that you’ll need an endless stream of new customers to reach the next level, your success might actually hinge on your ability […]
Takeaways from CSM Practice Customer Success Health Score Survey Results In Q4 of 2020, CSM Practice synthesized its survey results from close to 200 of US-Based SaaS companies. The purpose of the survey was to […]
Customer retention is the process of engaging with existing customers to continue buying your products or services. It’s one of the main factors to measure a business’s success. If customer retention is poor, there is […]
Renewal Rate, what does that exactly mean? The valuation of a SaaS company is based on its recurring revenue stream. However, the health of the recurring revenue is not dependent on new customers only, but […]
An executive sponsor or champion is a critical asset for successful and organization-wide solution deployment and adoption. Executive sponsors leverage their deep understanding of the organization’s ecosystem to support your platform’s selection and implementation despite […]
Every customer success metric you can measure falls into one of these four categories: Customer Heath Metrics Customer Success Team Performance Metrics Customer Usage Metrics Customer Financial Metrics In this blog series, we’ll examine each […]
Customer churn is a vital metric for the success of any SaaS company and its customer success team. It is the rate at which customers cease their relationship with a business over a specified period. Churn […]
We’ve examined churn in a few previous articles, both what it feels like to your customer and creating the conditions which make it impossible. But if we really want to eliminate churn, we need to […]
Recently I’ve been making a much greater investment in my presence on Social Media, specifically Twitter. So when I learned about a tool that would automatically publish curated content to Twitter on my behalf, I was intrigued. Quuu […]