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Build a World-Class Customer Success Organization

Optimize your Customer Success Strategy with our World-class Customer Success Experts!
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Delivering Results.

CSM Practice helps companies accelerate profitable growth through the design and implementation of customer retention and expansion selling methodologies. They offer a unique customer-centric methodology encompassing the entire customer life-cycle including onboarding, adoption, expansion, and renewals.

Schedule an intro call with Irit Eizips to find out how CSM Practice can help you launch a new Customer Success Program or optimize existing customer success initiatives.

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Meet our CEO.

Chief Customer Officer & CEO at CSM Practice, Irit Eizips is a world-renowned expert in customer retention and upsell strategies. She has been shaping Customer Success methodologies and has been nominated as Top Customer Success Strategist and Influencer, year after year since 2013.

Early 2021, Irit was named as one of the Top 100 Global Inspirational Leaders and Top 25 Customer Success Influencers. She was also recognized as one of the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020.

Take your Customer Success to the next level! Contact us today to learn more about our customer success strategy offerings.

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CSM PRACTICE CEO IRIT EIZIPS

Accelerate Results!

Take your Customer Success practice to the next level.

Contact us today to learn more about our customer success strategy offerings.

GET STARTED

YOU OWE IT TO YOURSELF TO WORK WITH WORLD-RENOWNED CUSTOMER SUCCESS EXPERTS

Top 50 Women Leaders Customer Success 2022
Top 100 Customer Success Strategist 2021
PeopleHUM 2021 Top Global Inspirational Leaders
smart karrot 2021 influencers
CX Hall of fame
Top 25 Influencer Customer Success 2023
iaotp Top Customer Success Strategist 2024
surveysensum global cx thought leader
cs strategist 2020
top 100 customer success influencer
mindtouch top 100 customer success strategists
2017 top 100 cs strategists
Top 50 CS Influencers 2022 smartkarrot
Best in class customer experience women cx
Sunnyvale 2024 Business Hall of Fame
Top Women Leaders in Customer success 2024
top 25 influencer customer success 2024
top 100 strategist customer success 2024
SHANNA DANIEL

“One of the most important outcomes working with CSM Practice is that our customer success teams all speak the same language, which immediately broke down many of our siloes."

SHANNA DANIEL
Manager, Customer Success Partners at VitalSource

Work Smarter. Not Harder

Provide your team with best-in-class methodologies and access to expert advice to avoid re-work, grow confidence, and accelerate results. In the past decade, CSM Practice helped some of the best technology and services companies implement, optimize and scale customer success methodologies by empowering their customer-facing team with the abilities to effectively:

01

Value

Deliver more value both internally and to customers

02

Adoption

Increase product consumption and solution adoption.

03

Experience

Deliver exceptional customer experience

04

Upsell

Identify upsell and cross-sell opportunities faster.

05

Retain

Mitigate churn and downsell risk more effectively

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