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Established in 2014, CSM Practice is the first customer success strategy consulting firm in the world. The firm helps companies reduce churn and grow upsell revenues through the design and implementation of customer success strategies. By working with CSM Practice companies adopt a customer-centric approach encompassing the entire customer life-cycle including on-boarding, adoption, upsells, cross-sells, and renewals. Working with over 100 mid-market and high-growth technology companies, we offer unique methodologies to launch an effective customer success strategy for your internal customer-facing teams, as well as resellers, MSPs, and VARs.
We’ve been helping technology and service organizations reduce churn, improve expansion selling and increase
advocacy since 2014.
We do what’s right for our clients even when it’s not easy.
We listen more than we talk and take genuine interest in what matters.
We explore options without bias to help our clients make well-informed decision.
