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Turn Your Head of CS Into a Strategic Powerhouse

WHAT WE DO

Your next Head of CS hire doesn’t need years of experience in Customer Success to hit the ground running. Whether they’re an industry expert or an internal rockstar with zero CS background We give them the exact playbooks, proven frameworks, and expert coaching to build and scale a high-performing Customer Success function.
You make the hire.We make them great.

WHY CSM PRACTICE?

INDUSTRY ROCKSTARS

Align your strategy with best practices working with experts who understand the subscription model and know customer success inside out.

WE GET THINGS DONE

We don’t just “provide recommendations”. We design and implement strategies that help our clients achieve their customer success goals and maximize value for their customers.

WHY CSM PRACTICE?

OUR REPUTATION

CUSTOMER-CENTRIC APPROACH

RESULTS THAT SCALE

Work with a team of consultants who have a track record scaling the customer success operations of some of the biggest technology and service companies.

CUSTOMER-CENTRIC APPROACH

Ensure the suitability of your customer success framework to your business model and unique customer needs with our proven, research-based approach.

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WHAT OUR CLIENTS SAY

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