Many customer success organizations still work with a high-touch approach. If asked, they will admit that their job is to do anything for the client. This approach is not scalable, time-consuming, and what is worse, […]
Many customer success organizations still work with a high-touch approach. If asked, they will admit that their job is to do anything for the client. This approach is not scalable, time-consuming, and what is worse, […]
When we say the customer journey in the context of customer success teams, we rarely mean mapping the UX experience or defining the steps that the customer takes from the moment they reach your website […]
All Infographics Top Seven CS Ops Initiatives [Infographic] Download × Share this Infographic On Your Site: Copy Code Embed code copied to clipboard! In the ever-evolving landscape of Software as a Service (SaaS) businesses, ensuring […]
All Infographics Unveiling the Top Skills of a Chief Customer Officer (CCO) [ Infographic ] Download × Share this Infographic On Your Site: Copy Code Embed code copied to clipboard! In today’s rapidly evolving business […]
Congratulations! Here is your CS Resource! https://www.csmpractice.com/wp-content/uploads/2023/09/CSM-Practice-Improve-your-Renewals-and-Upsells-faster.mp4 Book a 15-minute MRR Strategy Call If you’re an executive of a technology business with a subscription base of 100 customers a month or more, you might be […]
All Infographics 10 Rules to Building Trust with Clients [Infographic] Download × Share this Infographic On Your Site: Copy Code Embed code copied to clipboard! Building trust is essential for customer success managers because it strengthens customer […]
All Resources> TEMPLATE Customer Success Team Charter Share: A customer success team charter is a document that outlines the purpose, goals, and objectives of a customer success team. It serves as a roadmap for the […]
All Infographics Customer Success Acronyms every CSM needs to know Download × Share this Infographic On Your Site: Copy Code Embed code copied to clipboard! Years ago, while on an extended leave of absence, I […]
All Infographics Tips for Building a Winning Customer Success Team [Infographic] Download × Share this Infographic On Your Site: Copy Code Embed code copied to clipboard! Sustaining a high-performance team is critical for any company and industry. […]
All Infographics Upsell Strategies Global Market Trends [Infographic] Download × Share this Infographic On Your Site: Copy Code Embed code copied to clipboard! CSM Practice recently conducted a global survey to assess the latest trends […]
All Infographics Infographic: 2022 Global Customer Success Manager Salary Trends Download × Share this Infographic On Your Site: Copy Code Embed code copied to clipboard! CSM Practice recently conducted a global market research to assess […]
All Infographics 2022 Renewal Management Global Market Trends [Infographic] Download × Share this Infographic On Your Site: Copy Code Embed code copied to clipboard! Earlier this year, CSM PRACTICE conducted a global market research to […]