All Infographics Executive Business Reviews Essential Dos and Don’ts [Infographic] Download × Share this Infographic On Your Site: Copy Code Embed code copied to clipboard! Delivering an executive business review to clients is a crucial part of […]
All Infographics Executive Business Reviews Essential Dos and Don’ts [Infographic] Download × Share this Infographic On Your Site: Copy Code Embed code copied to clipboard! Delivering an executive business review to clients is a crucial part of […]
The Executive Business Review (EBR) is probably the most effective meeting you’ll have with your customers, but there are a few things you may want to pay careful attention to in order to make the […]
Executive Sponsors Engagement Creating a strong engagement with Executive Sponsors towards the success of your business reviews. DOWNLOAD YOUR SLIDES How to get your Executive Sponsors to attend your QBRs? Disha Gosalia, VP of Customer […]
All Infographics The Essential Guide to Quarterly Business Reviews [Infographic] Download × Share this Infographic On Your Site: Copy Code Embed code copied to clipboard! In the world of customer success, Quarterly Business Review (QBR) aims to […]
In the world of customer success, Quarterly Business Review (QBR) aims to understand the desired outcomes and potential of the business. QBR is a great way for customer success teams to review, strategize expansion plans, […]
If you are a Customer Success Manager walking down the path of establishing a continued strong relationship with your clients, there are some activities that you should pay attention to. Demonstrating value for the clients […]
It is my assumption that in the next 6 months, there will be very few business travels. Would you postpone the next (executive) business review until in-person visits are an option again? Per CSM Practice COVID-19 Survey results, […]
An executive sponsor or champion is a critical asset for successful and organization-wide solution deployment and adoption. Executive sponsors leverage their deep understanding of the organization’s ecosystem to support your platform’s selection and implementation despite […]
The subscription model has changed everything. In reality, it has put all the power in the customer’s hands. This is the power of choice. With it, customers can either choose to retain your services as a business […]
All Infographics The Difference between QBR and EBR [Infographic] Download × Share this Infographic On Your Site: Copy Code Embed code copied to clipboard! If you’re considering conducting a quarterly business review (QBR) or an […]
Should you charge for Customer Success?! In reality, startup companies are often puzzled about the most effective approach to charging for customer success without increasing the churn risk. In this blog, we will share a […]
Day two at Pulse proved to be another one of learning, with a focus on a few key themes, including a strong tie to customer business outcomes. Here were my top takeaways: 1. Every customer […]